PSE&G Ranks #1 in J.D. Power 2025 Customer Satisfaction Study

On Dec 17, 2025

Public Service Electric & Gas (PSE&G), New Jersey’s largest utility, has once again been recognized as the highest-ranked utility in customer satisfaction among large electric utilities in the East Region, according to the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study^SM. This marks the fourth consecutive year PSE&G has earned the top position.

J.D. Power surveyed 127,103 residential customers and PSE&G achieved the #1 ranking for excellence across key customer experience categories — including safety and reliability, problem resolution, ease, digital channels, people and trust.

Collectively, PSE&G ranked in the top three spots in all areas of customer segments for electric and gas by J.D. Power in 2025. PSE&G ranked second in the electric business residential survey for large utilities in the East Region, second for the gas residential study and in third place for the gas business.

“We work hard every day to be a trusted energy advisor for our customers,” said Dave Johnson, senior vice president and chief customer experience officer at PSE&G. “From keeping bills as low as possible while powering modern life, to offering tools and programs that help families save energy and money, the focus of all of our employees is on serving and supporting our customers while delivering energy more reliably and safer than ever.”

Throughout 2025, PSE&G continued to expand initiatives aimed at improving the customer experience and keeping bills as low as possible. PSE&G participated in more than 450 community events to help customers access available payment assistance programs such as the Low Income Home Energy Assistance Program (LIHEAP) and the Equal Payment Plan that divides the energy costs over 12-months into equal payments.

To date, nearly 465,000 PSE&G residential and business customers have actively participated in energy efficiency initiatives, collectively saving an estimated more than $720 million annually on their utility bills. These savings reflect a range of offerings designed to help customers reduce energy use and manage utility costs, including home energy assessments, appliance rebates, and energy efficiency products available through the PSE&G Marketplace.

To access more business news, visit NJB News Now.

Related Articles: